Returns & Exchanges

How do I return a Waldor & Co. product?

We want you to feel safe and confident that you will be satisfied with your purchase. All our products have been quality controlled by professionals. You may return any unused Waldor & Co. products in their original packaging for a full refund within 60 days after you receive your order. Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the return and have to send it back.

To simplify your return and promote sustainability, we recommend reusing the original delivery box. If this is not possible, please use a smaller box to minimize empty space and reduce the risk of damage during transit.

To return a product, please register your return at our return portal for further instructions.

In case of problems or questions, please contact us directly via email, chat or phone.

Can I exchange a Waldor & Co. product?

Exchanges are free of charge. You may exchange any unused Waldor & Co. products in their original packaging within 60 days after you receive your order. To exchange a product, please register your exchange at our return portal and we’ll send you a prepaid return label to use for the exchange and further instructions. We will send you the new item as soon as we have received and approved your returned item.

Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for exchanges. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the exchange and have to send it back.

In case of problems or questions, please contact us directly via email, chat or phone.