Frequently Asked Questions

Shipping is on us! We offer free worldwide shipping with UPS. For those in a hurry, we also have an express shipping option available for a small additional fee, so you can enjoy your purchase even sooner

The delivery time to Canada is 2–5 working days days after we receive an order. Any orders we receive before 2:00 PM CET on working days (except public holidays) will be shipped the same day.

Yes! Delivery time to Canada is 2-5 working days.

We ship all our products from our warehouse in Sweden. Any orders we receive before 2:00 PM CET on working days (except public holidays) will be shipped the same day.

UPS delivery policies prevent us from shipping to P.O. boxes, military bases, and certain restricted locations. To ensure smooth delivery, please provide a complete residential or business address at checkout.

If you have any questions, don’t hesitate to reach out to us directly via email, chat or phone.

Our online store www.waldorandco.com is the only place in the world where you can buy Waldor & Co. products. We want to ensure that you are completely satisfied with your purchase. If you decide you want to change the size or color of your item, we offer free exchanges. And if you're not happy with your purchase for any reason, you can return it for a full refund within 60 days.

In situations where our most popular items are temporarily out of stock or when the demand for a new release is exceptionally high, we sometimes offer the option to place a pre-order. This involves securing the product by paying for it in advance, ensuring that you will receive it as a priority once it is restocked or when it is officially launched. Products eligible for pre-orders are always indicated with a special badge on our website. The estimated waiting time for a pre-order is stated on the product page and typically ranges from 4 to 8 weeks. If you wish to inquire about the status of an ongoing pre-order, our customer service is always available to assist you.

If you would like to cancel an order, please contact our customer service department at info@waldorandco.com as soon as possible. Cancellation requests that we receive and process before an order has been dispatched will be accepted, and the customer will be refunded in full. Unfortunately, once an order has been dispatched from our logistics center it cannot be canceled.

Cancellations after shipping: If the item has already left our warehouse and been shipped to you, don’t worry! You can still return it for a refund by using our convenient return portal, which you can access here.

You may return any unused Waldor & Co. products in their original packaging for a full refund within 60 days after you receive your order. Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the return and have to send it back. You will be responsible for paying shipping fees incurred in the delivery of the return package, as well as all taxes and duties. We offer prepaid return labels at negotiated prices with UPS.

To simplify your return and promote sustainability, we recommend reusing the original delivery box. If this is not possible, please use a smaller box to minimize empty space and reduce the risk of damage during transit.

Register your return by clicking here.

In case of problems or questions, please contact us directly via email, chat or phone.

You may return your purchase within 60 days of receiving it. Used items and watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. 

Our return process is 5 working days counting from when we have received your return. As soon as the warehouse has registered and accepted your return, the refund will be issued to the same account that was used when you made your purchase. Please note that it may take 1-3 banking days until your money is back on your account.

Exchanges are free of charge. You may exchange any unused Waldor & Co. products in their original packaging within 60 days after you receive your order. To exchange a product, please register your exchange at our return portal and we’ll send you a prepaid return label to use for the exchange and further instructions. We will send you the new item as soon as we have received and approved your returned item.

To simplify your return and promote sustainability, we recommend reusing the original delivery box. If this is not possible, please use a smaller box to minimize empty space and reduce the risk of damage during transit.

Register your exchange by clicking here.

In case of problems or questions, please contact us directly via email, chat or phone.

Our approach to sourcing components is global, as we prioritize quality and workmanship rather than limiting ourselves geographically. The genesis of our products is in Stockholm, Sweden, where they are conceptualized, designed, and prototyped.

Every product we sell is subject to a thorough quality assurance process in Sweden, ensuring that everything we offer meets our standards. After passing these quality checks, our products are ready to make their journey to you from our local warehouse. This approach ensures that you receive dependable products, while also benefiting from local processing and dispatch.

In our pursuit of the highest quality components, we have established close partnerships with industry leaders, sourcing SEIKO movements from Japan, known for their precision and reliability. We also offer a selection of Swiss part components, such as Ronda movements. Our Swiss Parts movements are assembled in the Far East, blending Swiss precision with global manufacturing efficiency. Our products are manufactured and assembled in Shenzhen, China, a region that stands at the forefront of the watchmaking industry. Renowned not only for its technological advancements but also for pioneering new techniques and materials.

Before establishing these partnerships, we devoted months to personally meeting suppliers and immersing ourselves in their processes. This hands-on approach ensures that every component we select meets our standards. We believe in transparency and are committed to providing our customers with clear and accurate information about our products.

Eternal 22 Bellagio: Seiko VJ21

Eternal 22 Varenna: Seiko VJ21

Venia 24 Villefranche: Seiko VJ21

Delight 32 Chelsea: Seiko VJ22

Imperial 32 Positano: Seiko VJ21

Epoch 36 Formentera: Seiko VD54

Conceptual 37 Cap Ferrat: Miyota GL22

Chrono 39 Sardinia: Seiko VK64 Hybrid 

Chrono 39 Porto Cervo: Seiko VD32 Hybrid

Avant 39 Eze: Seiko VD32

Continual 39 Amalfi: Automatic, Miyota 9093

Inceptive 40 Azorez: Seiko VD54 Hybrid

Novel 40 Cap d'Ail: Ronda 715

Constant 40 Tremezzo: Ronda 763

Chrono 42 Capri: Seiko VD54 Hybrid

Chrono 44 Sardinia: Seiko VK64 Hybrid

Chrono 44 Como: Seiko VD34

Mesh strap: You can find detailed instructions in the enclosed manual or watch our tutorial video here. No special tool is needed, you can easily adjust it using a small, pointed object.

Link strap: Instructions for resizing are included in the manual. You’ll find extra links and an adjustment tool in the watch box to help you get the perfect fit. If you have our watch sizing tool, you can check out detailed instruction video here.

Our clasps are designed to be extra secure with a double closing. Please watch the instruction video here on how to close the clasp.

Applies to Delight, Eternal, Venia, Imperial, Constant, Novel:

You’ll use the same crown to adjust both the time and, if your watch has a date indicator, the date on your Waldor & Co watch.

To set the date, unscrew the crown and pull it out one step, then turn it clockwise. To set the time, pull the crown out two steps and turn it clockwise.

Once you’re finished, press the crown back in fully to start the watch. Please ensure the crown is securely pushed in, as the watch won’t start otherwise.

Applies to Chrono, Epoch, Inceptive, Avant:

To set the time, pull the middle crown out two steps and turn it to the right (clockwise), then properly press the crown back into place to start the watch. If the crown is not properly pushed into place, the watch won't start.

Press the top button to start the chronograph, the second hand will then start ticking. Press the top button again to stop the chronograph. It will then stop and indicate the elapsed time. Press the top button again to proceed the chronograph. Press the bottom button to reset the chronograph. The second hand will be reset to starting position “0”.

Please note that the chronograph can only measure up to 60 minutes. 

Yes. Watches with a 5 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water. Do not wear a watch with a 5 ATM water resistance while bathing, snorkeling, scuba diving, or participating in any other activities that result in full submersion of the watch for extended periods.

Watches with a 10 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water, bathing and snorkeling. Do not wear a watch with a 10 ATM water resistance while scuba diving.

Products that are made with real leather, including our leather straps, should not be exposed to water.

According to EU regulations, all Waldor & Co products are 100% nickel-free. All our products are made of polished 316L stainless steel.

Customers that have nickel allergies will not experience a problem with our products.

Dial: The dial of the watch is made from scratch- and shock-resistant sapphire crystal. It's easily cleaned with a dry, soft lint-free cloth.

Straps: All of our watch straps are either leather or stainless steel straps. You clean the straps by simply applying soap water with a toothbrush and dry using a soft cloth. 

General: Don’t use harsh chemicals when cleaning the watch. Avoid direct contact with solvents, detergents, perfumes, cosmetics, etc. Such products may damage the watch.

Waldor & Co. operates from its base in Stockholm, Sweden, where it is officially incorporated.

Waldor & Co. is a Swedish watch and jewelry brand founded in 2012 by the three brothers Mikael, Andreas, and Johan Christensson. The inspiration for the brand emerged during their childhood summers spent in Bovallstrand, a picturesque fishing village on Sweden's west coast. View our full story here.

Waldor & Co. is a Swedish label specialized in crafting contemporary watches and jewelry that stand the test of time. We're renowned for fusing Scandinavian minimalism and Southern Europe charm into our designs. Read our full story here.